Cold Visitor - run another audit

Friction report

https://coldvisitor.com/demo/northpeak/

63/100

None of the 6 visitors reached the goal. 6 gave up along the way.

Overall score: 63/100 · decent

6 sessions analysed3 visitor typesdesktop · mobile2 findings

First impressions (5-second test)

Impatient Buyer“Okay, looks like a clean outdoor gear site selling a waterproof jacket called the Alpine Shell. I see the "Add to cart" button right away, but where's the actual price? It feels legit with the high rating and shipping details, but if that "See prices" link is annoying, I'm out.”
Impatient Buyer“This looks like a clean outdoor gear site selling "The Alpine Shell" jacket, and I can see an "Add to cart" button right away which is good. But it's annoying that the price isn't shown upfront—I have to click "See prices" just to find out what this thing costs, which feels like a waste of my time. The 4.8-star rating with over 1,000 reviews makes it seem legit, but hiding the price is already making me want to check a different site instead.”
Informed Shopper“This looks like a clean, modern product page for "The Alpine Shell" jacket from a brand called Northpeak. I can immediately see it's a three-layer waterproof shell with key features listed, and the green trust bar at the bottom showing free 2-day shipping, 30-day returns, and lifetime repairs gives me confidence this is a legitimate retailer—though I'm annoyed that I have to click "See prices" to find out what this thing actually costs.”
Informed Shopper“This looks like a product page for "The Alpine Shell" jacket from a brand called Northpeak, and I can see it's a waterproof shell with good reviews. I'm immediately annoyed that the price isn't displayed upfront—there's a "See prices" button instead, which feels like they're hiding basic information I need to make a decision. The page seems clean and professional enough, but hiding the price is already making me question whether this site respects my time.”
Skeptical Evaluator“This site appears to be an online retailer for high-end outdoor gear, specifically showcasing a technical waterproof jacket called "The Alpine Shell." It feels reasonably trustworthy so far; the design is clean and professional, it provides specific product details (like the 3-layer construction), displays social proof with a 4.8-star rating from over 1,000 reviews, and clearly outlines shipping and return policies. However, I'm slightly wary that the price isn't immediately visible next to the main "Add to cart" button, which forces me to click through to find that critical information.”
Skeptical Evaluator“This appears to be an e-commerce page for "Northpeak," a brand selling outdoor gear, specifically a waterproof shell jacket. My immediate trust is low because the price is hidden behind a "See prices" button rather than displayed upfront, which feels like a tactic to get me to commit before knowing the cost. While the high review count is reassuring, the lack of visible pricing and missing contact or company details makes me hesitant to click "Add to cart."”

Funnel by persona

Impatient Buyer

2 sessions analysed · 0 goal met · 2 abandoned

URLreachedhesitateddropped here
https://coldvisitor.com/demo/northpeak/202

Informed Shopper

2 sessions analysed · 0 goal met · 2 abandoned

URLreachedhesitateddropped here
https://coldvisitor.com/demo/northpeak/202

Skeptical Evaluator

2 sessions analysed · 0 goal met · 2 abandoned

URLreachedhesitateddropped here
https://coldvisitor.com/demo/northpeak/201
https://coldvisitor.com/demo/northpeak/#about111

Top friction findings

Severity reflects how much a problem hurts, weighted by how many visitors hit it. In the funnel, "hesitated" means a visitor stalled without progressing; "dropped here" means this is where they left.

1. Product prices are not displayed, causing total session abandonment criticalhit 6 of 6 visitors

All 6 automated sessions resulted in abandonment. Visitors repeatedly clicked the 'See prices' link expecting to view the cost of the Alpine Shell Jacket, but the link is non-functional (points to '#') and does not reveal pricing information, leading to frustration and exit.

fixing this takes the score from 63 to about 98

Recommendation: Fix the 'See prices' link functionality to display the product price clearly, either via a modal, an expanded section on the page, or by redirecting to a checkout page. Ideally, display the price directly on the product card to eliminate this friction point entirely.

2. Footer links are non-interactive on the About page mediumhit 1 of 6 visitors

Automated tests failed to interact with footer elements on the About page. Items such as 'Shipping', 'Returns', and 'Contact' are rendered as static text in the accessibility tree rather than as clickable links, preventing users from accessing these information pages.

fixing this takes the score from 63 to about 65

Recommendation: Convert the static text labels for 'Shipping', 'Returns', and 'Contact' in the footer into valid HTML anchor links that point to their respective pages to ensure they are discoverable and interactable.

Session recordings

Impatient Buyer - desktopgave up
Impatient Buyer - mobilegave up
Informed Shopper - desktopgave up
Informed Shopper - mobilegave up
Skeptical Evaluator - desktopgave up
Skeptical Evaluator - mobilegave up
Fixed these? Run a re-test with the same visitors and goals, and see the score move. Run a re-test